My daughter injured her knee playing soccer. I am concerned about the integrity of her ACL and meniscus. She had an appointment with an orthopedist Thursday and a MRI was scheduled for Friday at 11 AM. She walked out of the office with the belief that he would be notified when the MRI was available to be read and contact her or us that afternoon.
When the afternoon arrived and nothing was heard, I contact the doctor. He had not been told when her MRI was scheduled for and said it would be Monday before it would be read.
I am not expecting him to go in on a day off and read it but the expectation of Friday afternoon results was set by him and his office, not by me.
What expectations are you purposely and accidently setting with your clients? Follow-up phone calls that are never placed? Contact with doctors that is never made? Is a patient walking out of your clinic thinking something will get done that you are failing to do?
Find where you are unintentionally screwing up and stop. Your business will thank you later.